We offer providers a nationally accessible, fully compliant, FHIR-enabled solution for managing care planning processes and documents. Our platform ensures version control, seamless integration with clinical systems, and real-time access to the most up-to-date patient preferences – empowering provider teams to deliver person-centred care with clarity and confidence.
Residential Aged Care
Home Care
Medical & GPs
Estate Planners
Alarms & Wearables
Allied Health Residential Aged Care
From Paperwork Panic to Peace of Mind“We used to dread audits”, said the Director of Nursing at a regional aged care facility in Victoria. “Advance care plans were everywhere – on paper, in different systems, sometimes just in emails or worst case, we couldn’t find it. We never felt fully compliant.”
After implementing Touchstone Life Care, their team saw an immediate transformation. Staff could instantly access signed advance care plans from a single secure platform, time-stamped and digitally verified. No more lost documents. No more gaps in records. Every plan was FHIR-enabled and integrated with their clinical system—making it easy to demonstrate compliance during accreditation audits.
The results – A recent quality audit received zero non-compliance issues. Better yet, the clinical staff now spend less time chasing forms and more time providing care.
Home Care
Providing a New Offering that Builds Trust“We were looking for ways to offer more value to our clients beyond just care hours,” shared the General Manager of a Sydney-based home care service. “Families often asked about how we support their loved one’s wishes, but we didn’t have a formal way to help.”
By partnering with Touchstone Life Care, we introduced a new service: upload your important care documents. Care coordinators now help clients upload their important, shareable care plans during visits. The plans are securely stored and can be accessed instantly by families, GPs, and hospital staff.
The impact – Clients feel more in control. Families are reassured. And the provider now offers a high-trust, revenue-generating service that strengthens client relationships and sets them apart from competitors.
Medical & GPs
Confident Decisions, Aligned Patient Values“It’s incredibly difficult to make the right call when a patient is unconscious and we have no clear directive,” said Dr. Nguyen, a GP with over 20 years in practice. “Too often, decisions fall to distressed family members, or default to aggressive treatment.”
Now, with Touchstone Life Care, Dr. Nguyen can access her patients’ advance care plans directly and securely, before a crisis happens. Each plan is structured, medically relevant, and FHIR-enabled for safe and secure integration with clinical systems.
The result – Faster, more confident clinical decisions that align with the patient’s values—not guesswork. It saves time in emergencies, reduces ethical burden, and fosters truly person-centred care.
Estate Planners
A Natural Extension that Adds Value“We already help clients prepare for the inevitable, but we weren’t helping them prepare for the unpredictable,” said Sarah, a senior estate planner in Melbourne. “Advance care planning just made sense as the missing link.”
By partnering with Touchstone Life Care, Sarah’s firm added a new service to their practice. Now, alongside wills and enduring powers of attorney, clients can capture their healthcare wishes in a clear, legally-recognised format from whatever state they reside – that is fully accessible to family and medical teams, at the right time.
The benefit – A seamless, trusted client experience and a new revenue stream with minimal overhead. Estate planning became more holistic and clients felt more protected, more prepared, and more loyal than ever.
Alarms & Wearables
Smarter Alerts, Safer Outcomes“Our fall alert worked perfectly, yet when the ambulance arrived, no one knew what Mum wanted,” said James, whose mother uses a personal safety device. “They did their best, but it wasn’t the right care for her.”
By integrating with Touchstone Life Care, wearable and safety alarm companies can offer more than just emergency response – they can deliver context-aware care. When an alert is triggered, responders can instantly access the person’s digital Advance Care Plan (ACP), ensuring care aligns with their wishes.
The advantage – Your device becomes more than a safety net, it becomes a critical care tool. You’ll differentiate your product, increase trust, and deliver peace of mind to users and families, knowing that support comes with clarity, not chaos.
Allied Health
A Seat at the Table for Better Care“I’ve worked with clients for years, but when it came to end-of-life care, I was never part of the conversation,” said Karen, a community-based occupational therapist. “Yet I often knew their values and goals better than anyone.”
With Touchstone Life Care, allied health professionals can now contribute meaningfully to the advance care planning process. They help clients explore what matters most, record it clearly, and ensure it’s securely shared with GPs, family, and care teams.
The impact – More holistic, values-based care and stronger collaboration across disciplines. Allied health professionals become empowered advocates, guiding clients toward choices that support their wellbeing, dignity, and independence at every stage.
Discover how Whiddon achieved a 97% Advance Care Plan completion rate using Touchstone Life Care’s platform —digitising existing plans with zero data loss and securely sharing them in real time with GPs, hospitals, My Health Record, and families ahead of time. Independent evaluation confirms: we save staff time, boost compliance, and improve urgent and end-of-life care when it matters most.
Everything in the Tier 1 plan, with advanced features for Enterprise providers including;
This Tier can be purchased alone or in combination with Tiers 1 or 2 and includes;
