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1. Collection and holding of Personal Information

Touchstone Life Care Pty Limited (“us”, “our” and “we”) collect and hold the following personal information:


If you do not provide this information, we will not be able to provide you with access to our

Save for information collected by Google, we hold all information in an AWS instance located in Australia. The applicable AWS policy to same can be found at https://aws.amazon.com/compliance/australia-data-privacy/

The information collected using Google Analytics, Google Adwords and Google AdSense is held by Google. The applicable Google policy can be found at https://policies.google.com/privacy?hl=en.

The use of these providers and policies may change from time to time and we will notify you in relation to same if that occurs.

Other than data collected by Google and persons nominated by you to receive your plan, we do not disclose any of your information outside Australia.

For the purposes of the GDPR, we are the data controller and AWS and Google (and their associated parties as set out in their respective Privacy Policies) are data processors.

Touchstone Life Care retains de-identified information about the ACP plans stored
on this database for the purposes of research and analytics.


2. Use and Disclosure of Personal Information

We use and disclose personal information for the following purposes:


3. Quality of Data, Access, Correction and Complaints

You may request access to make a correction to or make a complaint in relation to any personal information about you held by us, using the contact details provided below. We will acknowledge receipt of your complaint promptly. We aim to respond to your request for access/correction within 30 days of receiving the complaint or request.

If you are unhappy with our handling of your complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/privacy/privacy complaints/.


Touchstone Privacy Contact Information

Email: info@touchstonelifecare.com (attention Privacy Officer)


Privacy Officer
Touchstone Life Care Pty Limited
Level 2
11-17 York St
Sydney NSW 2000