Touchstone Life Care offers secure and seamless storage, sharing and accessibility for your clients’ care documents to meet Aged Care Quality Standards, nationally. Plus, one-click Compliance and Accreditation Reports to save your staff time.
Send form requests with reminders direct from our platform ahead of admission for person-centred care.
Upload completed signed documents or ensure individuals/or their families upload prior to admission saving time and costs. Our solution offers version control with documented history ensuring you can access the right version at the right time. Our Provider Dashboard enables real-time reporting for auditing and compliance.
Individuals select and share with unlimited trusted contacts and we do the rest for you. Plans can be found in an emergency via the scannable QR code or accessed in your medical system or My Health Record.
| Touchstone Life Care | Other Providers | |
|---|---|---|
| ACQS Compliant | | |
| My Health Record Integration/ Medicare Number validation & Individual Identifiers | | |
| Medical Systems Integration | | |
| Unified national solution accommodating varying State & Federal laws | | |
| Document Validity – no duplication of plans | | |
| FHIR compliant | | |
| Provider Dashboard & Reporting | | |
| Restrictive Practices & Consent Alignment | | |
| Secure, Privacy Legislation Compliant | | |
| Unlimited Storage | | |
We are Australia’s leading platform using FHIR Standards to share ACP and health care preferences securely. Touchstone Life Care does not provide legal or medical advice. We support – and do not replace – your official state-based forms. We are not marketers. We will never upsell, spam, or share your data. This service exists to protect your wishes, reduce stress for families, and help your care team do their job better – with your voice always in the room.
An Advance Care Plan is a document that outlines your health care preferences in case you become unable to speak for yourself. It helps ensure that your values, choices, and wishes are respected in medical decisions.
Yes! You can create an account and upload your Advance Care Plan for free. It’s quick, secure, and gives your family peace of mind. If you would like to access our other features – sharing with Trusted Contacts – you can sign up to our Annual or Lifetime plan. A small fee for peace of mind.
Absolutely. Once you have created an account and chosen your plan, you can securely share it with your loved ones and healthcare professionals. It’s accessible anytime, anywhere—even in an emergency at 3am.
Yes. We use encrypted storage and follow strict privacy protocols to ensure your information is protected and accessible only by those you authorise.
Yes. Your plan is version controlled, so you can update it anytime. Your most recent version will always be available to those you’ve shared it with.
Yes, you can opt out at any time. Simply send us an email to [email protected], informing us that you wish to close your account and remove all data stored. We will be in touch to verify your identity so we can commence the removal. Before removing your account, we will email you a copy of your documents.
Our platform is built with FHIR interoperability standards, making it easy to integrate with leading electronic medical record (EMR) and patient management systems.
Yes. We align with national digital health and Advance Care Planning standards, including compliance with privacy and information security regulations.
Every plan is version controlled, timestamped, and automatically updated in your system via secure integration—ensuring you always see the most current preferences.
Yes. Touchstone Life Care is cloud-based and nationally accessible, supporting continuity of care across hospitals, aged care homes, and community services.
We combine legal compliance, clinical-grade interoperability, user-friendly design, and real-time accessibility to offer an innovative, person-centred solution—unlike static PDFs or siloed systems. We are integrated with My Heath Record and even during times of changing clinical management systems, using Touchstone Life Care, ensure continuity in your advance care planning processes and compliance.
Touchstone Life Care is not a legal entity and does not provide legal services or advice.
We recommend you seek independent legal and medical advice.
Disclaimer: Touchstone Life Care is not an incorporated legal practice and does not provide legal or medical services or advice. We recommend that all users seek their own independent legal and medical advice.
We acknowledge that we live and work on unceded Aboriginal land and pay respect to Elders past, present and emerging.
© 2025 Touchstone Life Care