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Doctors, Aged Care & Estate Planners

Your expertise helps people navigate the complexities of ageing. Now you can help them plan their end-of-life care with Touchstone Life Care’s (TLC) easy-to-use advance care planning software.

For Partners

Advance care planning software is ideal for

Aged care consultants
Aged care consultants
Financial planners
Financial planners
Lawyers
Lawyers
Estate planners
Estate planners
GPs
GPs

As you know all too well, people often put off thinking about the practical details of their future.

Yet this leaves your customers vulnerable if their circumstances change unexpectedly and they cannot make or voice their own decisions for medical care.

Advance care planning should be part of the conversation about ageing well.

only 17% of people with dementia have appointed a substitute decision maker.

Offer more with
Touchstone Life Care's advance care planning service

TLC Advance Care Plan

Touchstone Life Care software allows you to offer a complete end-of-life service to your clients, giving them choice about how they create their advance care plan- whether it is via an uploaded state directive form or using our guided conversation prompter to uncover their wishes and preferences in a range of medical scenarios.

TLC Advance Care Plan

The software includes automated sharing and updating, so your clients have control over who they share their data with.

TLC Advance care plan

Feel confident that the advance care plan or advance care directive you have is the most recent version, and you know who else has a copy.

Select your plan

Give your client peace of mind, knowing that their end-of-life wishes have been recorded and securely stored in the cloud for 24/7 access.

Frequently Asked Questions

Note; Touchstone Life Care is not an incorporated legal practice and does not provide legal services or advice. 

We recommend you seek your own independent legal and medical advice. 

An Advance Care Plan is a document that sets out any medical treatment you do or do not consent to – in advance, to be relied on only in the event you lose decision-making capacity.

An Advance Care Plan can also set out your values. That is, those things that are important to you (and which may influence your choices) – such as being able to communicate with your loved ones. Setting out your values can help inform your doctors, carers and substitute decision-makers about what treatment you would or would not have consented to.

If one day you lose decision-making capacity, an Advance Care Plan can assist those involved with your care to make treatment decisions on your behalf by informing them of your wishes. It is therefore important you share your Advance Care Plan with others so it is readily available in the event you lose capacity (which can happen suddenly and unexpectedly, such as in the case of a head injury).

Your Advance Care Plan can inform your family and doctors what specific treatments you do and do not want. It can also inform them what your values are, so they can be guided in deciding what treatment you would or would not have wanted (if such treatment is not specified in your Advance Care Plan). An Advance Care Plan will assist your family or doctors in making decisions about your medical treatment that are in line with your preferences in the event you cannot speak for yourself.

An ‘Advance Care Plan’ is separate and distinct from a document prepared by health practitioners to plan your care, which is often referred to as a ‘Care Plan’. An Advance Care Plan is not to be confused with a Care Plan (which should include an Advance Care Plan).

While a Care Plan should be prepared taking your preferences into account (particularly if you are in aged care), it is not an Advance Care Plan. An Advance Care Plan can only be completed by you, and sets out your choices only. It does not include an assessment of your needs, which a Care Plan does. While an Advance Care Plan may be completed with support from health practitioners, it cannot be completed by them.

Note; Touchstone Life Care is not an incorporated legal practice and does not offer legal advice.  These answers are not legal advice and we recommend you seek legal and medical advice for your individual situation.

An Advance Care Plan will not cover all treatments – only the ones you specify. It is important to as clear and specific as possible about what treatments you do and do not want.

An Advance Care Plan also cannot compel a health practitioner to withhold palliative care, assist you to die, or give you treatment which is futile.

Since it is not possible to cover every conceivable treatment in an Advance Care Plan, Touchstone’s Advance Care Plan allows you to set out what is important to you, and the things you need to live your minimum quality of life – such as being able to communicate with your loved ones. These values will guide health practitioners when treating you by enabling them to assess whether you would have consented to particular treatment in a given circumstance. For example, if life-saving brain surgery would inevitably leave you non-communicative (eg. in a permanent vegetative state) and you have indicated you do not want to live this way, your doctors might decide against performing such surgery.

Note that setting out your values alone (without being specific about treatment) will be open to interpretation. In the example given, a decision to operate could be made if it is believed you might be able to communicate with assistance, and therefore would have consented on the basis of your values.

Therefore if there is treatment you absolutely want to exclude, you must be very specific about that in your Advance Care Plan. The more specific and clear about the treatment you consent or refuse consent to, the greater likelihood you wishes will be followed.

Note; Touchstone Life Care is not an incorporated legal practice and does not offer legal advice.  These answers are not legal advice and we recommend you seek legal and medical advice for your individual situation.

An Advance Care Plan is a document which sets out your wishes in relation to medical care. It expresses your consent, or refusal or consent in advance. Unlike powers of attorney or guardianship, an Advance Care Plan in itself does not empower another person to make a decision for you.

A person who makes medical treatment decisions on your behalf, if you lose decision-making capacity, is generally referred to as a substitute decision maker. A substitute decision maker must have regard to your wishes, including those set out in your Advance Care Plan. This is because a substitute decision maker must decide your medical treatment in accordance with what they believe you would have wanted (and not in accordance with what they believe your best interests are).

Every state and territory in Australia has different laws around powers of attorney and guardianship. Depending on your state or territory and individual circumstances, your substitute decision-maker might be your power of attorney, or a guardian.

Note; Touchstone Life Care is not an incorporated legal practice and does not offer legal advice.  These answers are not legal advice and we recommend you seek legal and medical advice for your individual situation.

If you lose decision-making capacity, medical treatment may be lawfully given without your consent in an emergency if:

it is not known whether you consent; or
you are not known to have previously refused consent.

In these circumstances, treatment decisions will be made on the basis of your best interests, as assessed by others. However, if you have a valid Advance Care Plan in which you refuse consent to treatment such as a blood transfusion or CPR, you cannot lawfully be given this treatment – even if it is in your best interests.

If a copy of your Advance Care Plan is not immediately available in the event of an emergency, a health practitioner may need to administer life-saving measures until they can contact your next of kin. It is therefore crucial to ensure your loved ones are aware of your Advance Care Plan and understand its contents.

Note; Touchstone Life Care is not an incorporated legal practice and does not offer legal advice.  These answers are not legal advice and we recommend you seek legal and medical advice for your individual situation.

Advance Care Plan’s that are uploaded or created and shared on Touchstone Life Care software are intended for use in Australia only. It would be up to health practitioners or carers overseas to decide how much they rely on your Advance Care Plan in the event you lose decision-making capacity.

If you intend to relocate overseas, we recommend you speak to a doctor or lawyer locally about how to make an Advance Care Plan.

Note; Touchstone Life Care is not an incorporated legal practice and does not offer legal advice.  These answers are not legal advice and we recommend you seek legal and medical advice for your individual situation.

Create your Advance Care Plan

Our easy secure questionnaire can take as little as 10 minutes to complete, or as long as you and loved ones need.