With Touchstone Life Care’s (TLC) advance care planning service, you can turn a compliance requirement into a revenue-generating solution and offer additional choice to your consumers to help them stay in control.
Touchstone Life Care is an efficient service that facilitates a guided conversation with your client to develop an ACP that reflects their values and wishes for end-of-life care. It’s a great option to offer your clients and it’s good for your business too.
Jacqui pops round to care for 85-year-old Mary several days a week. Mary is still as strong as an ox and spends most days tending to her beautiful garden while Jacqui helps out with ‘boring chores’ like cooking and cleaning.
As a result of their many chats, Jacqui knows Mary hates hospitals. She had all her babies at home and has rarely been sick herself. Mary’s husband died in hospital after a long illness and she doesn’t want to go back there ever again. When her time comes, she’d rather die at home.
She finds Mary unconscious on the kitchen floor and, unsure of what to do, she immediately calls 000.
The paramedics arrive and ask if Mary has an advance care plan. Jacqui’s not sure, so calls her agency to ask and they frantically flip through all of Mary’s paperwork.
There’s no time to waste though, so the paramedics take Mary to hospital. It seems she’s had a massive stroke and is struggling to breathe so she’s put on a ventilator and fed through a tube. It’s unwanted and unnecessary treatment that prolongs Mary’s suffering and is out of keeping with her values.
Her family arrives, upset to see their mum like this, especially given her fierce dislike of hospitals. Jacqui finds it quite upsetting too. Mary dies a few days later in a highly clinical environment with beeping equipment and a pervasive smell of disinfectant that seems worlds away from the garden she loved.
A few months ago, Jacqui’s agency offered its clients the option of completing an advance care plan with Touchstone Life Care.
Mary decided she’d like an ACP and, with Jacqui’s help and in discussion with her family, she completed Touchstone Life Care’s digital ACP over a cup of coffee. She found the questions thought-provoking but easy to answer and felt a weight lift from her shoulders as she realised she would retain some control over her end-of-life care when the time came.
On the morning Mary collapses, Jacqui still calls the ambulance but is able to show them Mary’s ACP immediately since she can access it on her phone by QR code.
In accordance with her stated wishes, the paramedics do not take Mary to hospital. Instead, they settle her into her bed near the open window facing her garden. Jacqui calls Mary’s family and, a few hours later, Mary dies peacefully at home as she wished.
If you’ve ever tried to complete state-based ACP forms, you’re probably groaning inwardly because they’re long, complicated and exhausting. Not to mention the large volume of environmental impact of paper-based forms across our population.
Touchstone Life Care’s not like that. Our advance care planning tool is a guided conversation that starts with gentle questions about a client’s values then records their detailed preferences for end-of-life care, presenting the most vital information on page 1 where medics can find it in a hurry.
Touchstone Life Care’s ACPs are stored securely in the cloud, accessible 24/7 by QR code, and instantly shared with key contacts.
We provide full training for your staff in how to help clients develop their ACPs. Once you start charging for this service, you’re earning money, supporting clients and saving time and stress in how you respond to emergencies.
|Touchstone Life Care’s way||The traditional way|
Designed as a guided conversation so it’s easy to answer the questions.
Forms may be 20 pages long with unclear questions that prove unhelpful to your doctors and family.
Final version presents the most vital information (like whether you want to be resuscitated) on page 1 so your doctors can quickly see what you want.
Lengthy forms prove useless in an emergency as your doctors don’t have time to read page after page when they have to make split-second decisions about your care.
Digital plan that can be accessed & updated from anywhere, anytime by:
Paper copy that’s easily misplaced in an emergency or may never be found.
Most up-to-date version is available at all times.
Outdated copy may be left in your file and used to guide your care.
Instantly and easily shared with many of your trusted contacts.
Your family, GP, lawyer or carers may not know you have written a plan or be able to find it.
Legally accepted as a Common Law Advance Care Directive wherever you are in Australia.
May only apply in the state it was written in – useless if something happens to you when you’re interstate.
One source of truth – other important forms can be uploaded to Touchstone Life Care including a VAD (in WA) or an Advance Care Plan done with your GP.
Important documents kept in different places. Unclear which one matters most.
Kept securely online and complies with all privacy requirements.
Security is easily compromised.